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Email Support

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support@cexwhale.com

24/7

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+1 (555) 123-4567

Mon-Fri 9AM-6PM EST

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help.cexwhale.com

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Response Times

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Usually within 2 minutes

Email Support

Within 24 hours

Phone Support

Immediate assistance

Our Offices

Singapore

Headquarters

1 Marina Bay, Singapore 018989

New York

US Office

123 Wall Street, New York, NY 10005

London

EU Office

25 Bank Street, London E14 5JP, UK

Tokyo

Asia Pacific Office

1-1-1 Shibuya, Tokyo 150-0002, Japan

Frequently Asked Questions

Quick answers to common questions

How do I reset my password?

You can reset your password by clicking "Forgot Password" on the login page and following the instructions sent to your email.

What are your trading fees?

Our trading fees start at 0.1% for spot trading. Volume-based discounts are available for high-volume traders.

How long do withdrawals take?

Cryptocurrency withdrawals are typically processed within 30 minutes. Bank transfers may take 1-3 business days.

Is my account secure?

Yes, we use industry-leading security measures including 2FA, cold storage, and regular security audits to protect your account.